9 Bet Privacy Policy — Your Data, Fully Protected

1 Introduction & Scope

9 Bet (9bet-khelo.com) takes your privacy very seriously. This Privacy Policy This document is designed to inform you about what data we collect, how we use it, and the steps we take to keep your information safe.

This policy 9 Betapplies to all services — website browsing, account registration, deposits & withdrawals, gameplay, and customer support — this Privacy Policy Effective.

This policy is written with Bangladesh users in mind and follows international best practices in data protection.

2 What Information We Collect

9 Bet Only the information necessary to provide our services is collected. Full details are provided in the table below:

2.1 Sensitive Information

We do not collect sensitive personal data — such as religious beliefs, political opinions, health information, or biometric data. However, as part of the KYC process, we may collect ID document images or selfies, which are used solely for identity verification purposes.

3 How We Collect Information

9 Bet Information is collected through three main methods:

3.1 Directly From You

You provide information directly when filling out the registration form, updating your profile, uploading KYC documents, or contacting customer support. This information is given knowingly and voluntarily.

3.2 Automatically

When you use our platform, certain information is collected automatically. This includes:

• Your device's IP address and location.
• Browser type and version.
• Page visit times and duration.
• Clicks, scrolls, and other interactions.
• Session data and error logs.

3.3 From Third Parties

Transaction confirmations and identity verification data may be received from payment processors (bKash, Nagad, Rocket) and identity verification agencies. This information is used solely for its specified purpose.

4 How We Use Your Information

Information We Collect About You 9 Bet Used for the following purposes:

• Account Management: For registration verification, login security, and profile management.
• Financial Transactions: To process deposits, withdrawals, and payments.
• KYC & AML Compliance: To verify your identity in compliance with international anti-money laundering regulations.
• Customer Support: To resolve your complaints or queries quickly and effectively.
• Platform Improvement: To analyze user experience and improve our services.
• Security Monitoring: To prevent fraud, bot activity, and account hacking.
• Promotions & Offers: To send you relevant bonuses and promotions based on your preferences (only with your consent).
• Legal Obligations: To meet regulatory requirements.

5 Data Sharing Policy

9 Bet Your personal information is never sold to third parties. However, data may be shared in the following limited circumstances:

5.1 Service Provider Partners

We share only the minimum necessary information with game software providers, payment gateways, and identity verification agencies solely for operational purposes. All partners are bound by strict confidentiality agreements.

5.2 Legal Requirements

Information may be disclosed in response to a court order, government directive, or lawful request from a regulatory authority. In such cases, we will always endeavor to notify you in advance, where legally permitted.

5.3 Business Transfers

In the Future 9 BetIf any part of 9 Bet is sold or merged, user data may be transferred to the new owner. You will be given advance notice in such cases, and the same privacy protections will continue to apply.

6 Data Retention & Deletion

We retain your data only for as long as necessary or legally required. General guidelines:

• Account Information: Retained for up to 5 years after account closure (as required under AML regulations).
• Transaction Records: Minimum 7 years (as required by financial regulations).
• Customer Support Logs: 2 years after the issue is resolved.
• Marketing Data: Deleted immediately upon withdrawal of consent.
• Technical Logs: Automatically deleted after 90 days.

Upon account closure request, once any legal retention obligations have expired, we will securely delete or anonymize your personal data.

7 Cookies & Tracking Technologies

9 Bet We use the following types of cookies:

7.1 Essential Cookies

These cookies are essential for the website to function. They are used for core features such as maintaining login sessions, storing security tokens, and managing your cart. Disabling them will prevent the site from working properly.

7.2 Performance Cookies

Data on which pages are most visited and where errors occur is collected to improve platform performance. This information does not personally identify you.

7.3 Functional Cookies

These cookies remember your preferred language, theme, and other settings, making your browsing experience more convenient.

8 Your Rights

9 BetAs a user of , you have the following rights over your personal information:

To exercise any of the above rights, email us at support@9bet-khelo.com. We'll respond to your request within 30 days.

9 Children's Privacy

9 Bet This platform is strictly for users aged 18 and above. We do not knowingly collect data from minors.

If we are notified or discover that an account has been created by someone under the age of 18, that account will be immediately closed and all associated data will be deleted.

10 Security Measures

9 Bet We employ industry-leading technical and organizational measures to keep your data secure:

• Encryption: TLS 1.3 encryption in transit and AES-256 encryption at rest.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Access Controls: Staff are granted access only to the information necessary for their role.
• Regular Audits: Security testing and penetration testing conducted by independent third parties.
• Firewall & DDoS Protection: Advanced security measures at the server level.
• Data Backups: Regular encrypted backups stored on separate servers.

10.1 In the Event of a Data Breach

In the event of a data breach that poses a risk to your rights and freedoms, we will notify the relevant authorities within 72 hours and inform affected users as quickly as possible.

11 Privacy Policy Updates

9 Bet From time to time, this Privacy Policy may update. In the event of changes, we will:

• We will update the "Last Updated" date at the top of the page.
• For significant changes, we'll send a notice to your registered email or mobile number.
• We will notify you via a banner or pop-up notice on the platform.

Continued use of the platform after any changes constitutes acceptance of the new Privacy Policy will be considered accepted. If you do not agree to the updated policy, please request account closure.

12 Contact

This Privacy Policy For any questions, concerns, or requests to exercise your rights, please get in touch with us:

• Email: support@9bet-khelo.com
• Live Chat: Click the chat icon on the right side of the site (available 24/7).

We respond to all your privacy-related requests 30 business days within the stated timeframe. In complex cases, this may take up to 90 days — and we'll keep you updated on the progress.